musicm8. musicmate entertainment server from XiVA. Store and play all your music, photos and movie clips

Looking for answers about the musicm8? Our FAQs will help.

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Do I need to spend hours configuring the musicm8?

No the musicm8 has been designed to get going straight out of the box. However there are many features that you may like to tune to your exact requirements, like the audio format, dual encoding settings and the frequency the system scans for new media. Check out the manual (press ‘Get Help’ on the home page) for details on all these features and a whole lot more!

Does my musicm8 support UPnP?

Yes, the musicm8 is fully DLNA compliant, ensuring it will connect and stream to all your UPnP enabled products throughout your home, without any configuration at all!

What formats can the musicm8 encode to?

The musicm8 can encode to MP3, FLAC & WAV and even dual encode to both MP3 & FLAC or MP3 & WAV. This is so there is a high quality file available for your HiFi system and another for your iPod! Please note that WAV files do not contain metadata like album & artist info.

How can I store and stream video on the musicm8?

The musicm8 is designed to store and stream all your favourite videos; it does not have any playback capability. Check out our connect page on the website to see which products can stream video from the musicm8.

Can musicm8 store files from my computer?

You can store any personal files on your musicm8 by browsing to \\musicm8\shared directory. In this directory you can create your own personal folders to drag and drop your own files into. Alternatively you can use any of the existing shared folders by simply dragging and dropping your desired files into the folders.

I can’t see the musicm8 web interface in my browser.

First, try typing ‘musicm8.local’ instead of just ‘musicm8’.

If that doesn’t fix it, check that your network connection is working by typing www.google.com into your web browser.

If you cannot see the Google search page, verify that your router is working properly and that you have an active internet connection.

Check that your Ethernet cable is connected correctly to your musicm8. You should see a green light flashing by the Ethernet socket.

Make sure the Ethernet cable is connected correctly to your router. Most routers show a light that corresponds with each working connection.

Ensure your unit is connected to the mains & powered on. A blue light should show on the front of the unit.

If your unit is correctly connected and powered on, but you do not see the musicm8 web interface, please visit www.xiva.com and download the XiVA musicm8 Locator Tool, which will provide the IP address of your musicm8 unit. It comes with instructions on how to install and run it.

Copy and paste the IP address from the musicm8 Locator Tool into the address bar of your browser. (The IP address will look a bit like 192.168.0.20).

If you still can’t see the musicm8 web interface, please contact your retailer.

Can I automate my back up?

Your musicm8 can be configured to automatically back up everything to a compatible USB drive. When Automated Backup is first set up, it will back up your entire collection of media. This could take some time if you have a lot of media, but you can still play music while the backup is running. After that, it will check every 15 minutes and back up any additions or changes it finds.

To check if your drive is compatible, plug it into your musicm8. Navigate to the Web UI (musicm8 or musicm8.local for Mac users) In the Main Menu, click Space. The drive will be scanned and its compatibility shown in the Backup Process section, in red text.

With a compatible USB Drive connected, navigate to the Web UI, under the NAS menu, select Automated Backup and click Enable, then Update to confirm.

The CD I just recorded does not show up on my UPnP streaming device?

If you have just recorded your CD, there are four steps to ensure that your media will show up on your UPnP device:

Navigate to the musicm8 Web UI (musicm8 or musicm8.local for Mac users) then open the Recording menu and click Encoder status. This screen will tell you if any tracks are queued for encoding, in which case they will not appear on your UPnP device until encoding has taken place.

If all your tracks have been encoded, follow these steps:

Navigate to the Web UI at the top on the page click Twonky.

The Twonky Media screen will appear. Click Twonky Media Settings.

On the left sidebar click Basic Setup. Under this heading click Sharing.

In the Sharing screen click Rescan Content Directories, which will prompt Twonky to rescan and add all the correct media to your UPnP devices. You may like to set a shorter rescan time to prevent this occurrence in the future.

Check that your UPnP output device supports playback of your media. If your UPnP device does not support a specific audio type, your musicm8 can encode to other formats which your UPnP output device may support. To change the encoding setting on your musicm8, under the Recording menu, click Encoder Settings. Your musicm8 can encode to FLAC, MP3, WAV, Dual Encode: MP3+FLAC & Dual Encode: MP3+WAV. Make your selection and click Update.

If the previous two steps were not successful, reboot your musicm8 via the front panel or the Web UI (The reboot option is in the ‘Miscellaneous’ drop down within the Web UI).

Why does the CD I just recorded not show up on my Sonos?

If you have just recorded your CD, there are four steps to ensure that your media will show up on your Sonos device:

Navigate to the musicm8 Web UI (musicm8 or musicm8.local for Mac users) then open the Recording menu and click Encoder status. This screen will tell you if any tracks are queued for encoding, in which case they will not appear on your UPnP device until encoding has taken place.

If all your tracks have been encoded, then you will have to re-index you music library. It should do this automatically but only every 24 hours. Instead of waiting you can force a rescan on the remote or from the Sonos desktop controller.

If the previous two steps were not successful, reboot your musicm8 via the front panel or the Web UI (The reboot option is in the ‘Miscellaneous’ drop down within the Web UI) and re-index the library on the Sonos once the musicm8 has booted.

I am dual encoding my music but I can only see one format in the music folder?

Your musicm8 gives you the option to Dual Encode to MP3+FLAC or MP3+WAV. If you choose to Dual Encode, the folders containing each format type are stored in two different locations. The folder containing FLAC/WAV’s will be located in \\musicm8\music, and the one containing the MP3’s will be in \\musicm8\shared\MP3.

What do I do if the musicm8 doesn’t find artwork for my CD?

The musicm8 has access to the worlds largest database of audio CD data, but occasionally you may find a disc that is not available. In this situation you could use any media player to manually tag the file.
EasyTAG
Filerenamer.net
Jaikoz
Mp3tag
TagTuner
SoftPointer

I have added a cover art image to an album folder. Why is it not showing in the web audio player or my streaming device?

Not all devices support the display of artwork when it is stored as an image in the same folder as the audio file. Most require the artwork to be embedded in the audio file itself. To do this consider using software like:
EasyTAG
Filerenamer.net
Jaikoz
Mp3tag
TagTuner
SoftPointer

The photos/movies I just added do not show up on my UPnP streaming device?

If you have added pictures or movies to \\musicm8\pictures or \\musicm8\video, and they are not being displayed via your UPnP device, follow these steps:

Navigate to the Web UI (http://musicm8 or musicm8.local for Mac users). At the top of the page click Twonky.

The Twonky Media screen will appear. Click Twonky Media Settings.

Under Basic Setup, click Sharing.

In the Sharing screen click Rescan Content Directories. This will prompt Twonky to rescan and add all the correct media to your UPnP devices.

If this is not successful, reboot your musicm8 via the front panel or the Web UI (The reboot option is in the ‘Miscellaneous’ drop down within the Web UI).

Why will the web browser audio player not play my music?

Your musicm8 will record music in WAV, MP3 and FLAC format. WAV files are uncompressed to give you the highest quality playback, but use the most disk space and do not contain metadata. MP3 files are compressed to a range of different ratios, Higher settings give better quality but use more disk space, lower settings take less disk space, but give less good quality playback. FLAC files are lossless and contain an exact copy of the original file; they also contain metadata making them the best choice if your playback device supports FLAC. To change these, see Recording Settings on page 23 of the User Guide.

Why is my unit taking a long time to boot this time?

Your musicm8 should be completely reliable, but to be on the safe side, every 30 reboots, it performs a system check to ensure your media is safe and secure. If you have a large media collection, this can take some time.

The CD I just inserted will not record, instead it is just ejected.

If your musicm8 can’t look up the CD on the internet databases, there are two things that can happen. Normally, it will be recorded as Unknown, but there is a setting under Recording > Metadata Options menu to allow you to eject the disc instead. Have you checked that option?

My musicm8 does not record DVDs.

You can use your musicm8 as a backup store for media of all formats, but it can’t record or play them; the slot drive will only record CDs. To back up media from your computer to your musicm8, simply create a suitably named share on the musicm8 and drag your media into it from your computer.

To create a share on your musicm8:

Open the Network menu and select Create a Shared Folder.

In the New Share Name field type the name you wish your share to have, for example: BluRayBackup. Click Update. The share will now be created at the following location: \\musicm8\BluRayBackup.

The pictures folder contains a folder named ‘qdig-files’. What is this?

The folder called ‘qdig-files’ within your pictures directory is purely to help with the display of images when you browse the picture viewer on your musicm8’s web interface.

Get going straight out of the box

The musicm8 has been designed to get going straight out of the box. Just four easy steps – download your Quick Start Guide now.

Dual format encoding on your musicm8

The musicm8 can dual encode to both MP3 & FLAC or MP3 & WAV. For more information download your User Guide now.